Terms & Conditions

These terms govern any quote, work or contract between Adapt Mechanical Services ("we", "us") and you ("the customer"). By engaging us you agree to them. They sit alongside, and do not affect, your statutory consumer rights.

Written quotes are fixed for 30 days unless stated otherwise. Verbal estimates are indicative only. Any variation requested on site is agreed in writing, usually by message, before the work is carried out.

Time slots are booked in good faith. We'll let you know promptly if an earlier emergency forces a re-schedule. The customer is responsible for safe access to the property and the location of the work.

For domestic jobs, payment is due on completion unless agreed otherwise. Larger installations may require a deposit and stage payments as set out in the quote. Commercial customers are invoiced on 14-day terms unless agreed otherwise.

You may cancel any quoted work up to 24 hours before the booked start with no charge. Cancellations after that point may incur a callout fee to cover lost time and any parts already ordered.

All workmanship is guaranteed for 12 months from completion. Manufacturer warranties on supplied equipment (indoor units, outdoor condensers, controllers) apply separately and are passed through to you in full, subject to the manufacturer's annual service requirement. The guarantee does not cover damage caused by misuse, third-party intervention, power surges or interference with refrigerant circuits by non-F-Gas personnel.

We are fully insured for public and product liability. Our liability for any one job is limited to the value of that job, except where the law does not permit such limitation (for example, death or personal injury caused by negligence).

All refrigerant handling, recovery and recharge is carried out by F-Gas certified engineers in line with EC 517/2014 and the GB F-Gas Regulations. F-Gas service records and any required logbook entries are issued on completion.

If something isn't right, tell us, we'll put it right. Email jordan@adaptmechanical.co.uk or call 01202 985241. We aim to acknowledge complaints within 2 working days.

These terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the English courts.